Forrester Whitepaper: Workforce Optimization in the Cloud

Uneasy about moving to the cloud?

A recent Forrester white paper concludes that many contact center decision-makers want to take advantage of SaaS benefits, but they remain wary of cloud deployments due to security concerns, service/workflow interruptions, reliability/performance concerns, and lack of integration.

Download the Forrester “Workforce Optimization In The Cloud” white paper to learn why a managed services approach might be the better option.

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