Perhaps you've already noticed our online banners that simply state "Yes, HP does that, too" when it comes to offering competitive workforce optimization products and superior advantages in terms of investment and customer service.
Industry analysts have taken note, as well. In 2015 Keith Dawson at Ovum, issued his "Fresh Look" Research Note, stating that "Ovum believes that HP's technology is every bit as robust and full-featured as that from Nice and Verint and that HP's offerings should be considered by every serious contact center buyer."
And most recently Nancy Jamison, principal analyst at Frost & Sullivan, has issued her own vendor assessment, HP WFO: A New Position for a Brand you Trust. Ms. Jamison concurs that every contact center should consider HP Qfiniti for their Workforce Optimization, Quality Management and Voice of Customer needs because we offer "a fully featured WFO suite capable of competing with the stalwarts in the WFO market."
The point is clear: you should take a moment to learn why our workforce optimization, advanced analytics and managed services offerings merit consideration for your next enterprise contact center RFP or POC.
HP Qfiniti (formerly etalk Qfiniti back in the 1990's) delivers decades of innovation to the enterprise contact center with a comprehensive workforce optimization suite that includes seven highly integrated modules for call recording, agent evaluation, desktop analytics, workforce management, regulatory compliance, training and eLearning, and post call surveys.
HP Explore, our advanced Voice of Customer, speech and multichannel analytics product, makes it possible to understand every bit of the rich, unstructured data that streams daily through today's enterprise contact centers, including call recordings, chat sessions, emails, survey verbatims and, yes, social media.
HP Qfiniti Managed Services, our newest product offering, delivers the entire HP Qfiniti and HP Explore suite on a single, custom-built HPE Moonshot system that is managed by an expert HP operations team. HP Qfiniti Managed Services offers the enterprise contact center unparalleled cost and resource elasticity. Download this white paper, The benefits of managed services for contact centers, to learn why you should consider resetting the future of your contact center.
Interested in learning even more? Enter your contact information in the form to the right, send it our way with a single click, and we'll be in touch to schedule a meeting and demo.
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