According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other areas of your organization know that the data collected in the call center is rich with insight?
Watch our on-demand webinar, featuring Roger Lee, Principal Evangelist at HP Workforce Optimization Software, to learn how to leverage the goldmine of information within your contact center to drive action across the enterprise. Roger will share insights on how to: