Enterprise workforce optimization software solutions from OpenText™

The answer to your mission-critical workforce optimization challenges is OpenText Qfiniti.

Some of the world's largest contact centers rely on OpenText WFO Software’s workforce optimization solution – OpenText Qfiniti – to ensure their agents deliver the highest quality customer service. That's because OpenText Qfiniti continues to deliver scalability, reliability and customer service that others like NICE® and Verint® just cannot match.

OpenText Qfiniti delivers superior call recording and enables best-in-class performance management. With our latest release of Qfiniti Optimize, you can now enhance agent coaching with real-time guidance. If you are overburdened by PCI or HIPAA regulations, Qfiniti ICE delivers masking and muting that automates compliance. Learn more at engage.opentext.com/qfiniti.

OpenText Explore delivers impressive ROI with advanced Voice of Customer (VoC), speech and multichannel analytics. Our customers rely on Explore to reduce average handle time (AHT), customer service volume and overall customer effort. Learn how you too can achieve significant ROI at engage.opentext.com/explore.

OpenText Qfiniti Managed Services brings the resource and cost elasticity to your contact center you want from a cloud deployment but without the security and integration concerns. The entire OpenText WFO Software suite is packed into a single, high-density server system that is managed remotely by an expert OpenText operations team. Learn more at engage.opentext.com/qfiniti-managed-services about this cost-effective and secure alternative to the cloud.

Want more details? Send us your contact information, and we'll be in touch to schedule a meeting and demo.

 

 

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