OpenText Explore

Powerful Voice of Customer speech, and multichannel analytics
OpenText Explore

Today's always-on customers continue to dial into your call center while engaging in more and more online behavior, so it comes as no surprise that it's challenging to connect and understand their interactions. OpenText Explore delivers cross-channel analytics to your enterprise, consolidating all customer behavior—whether direct or indirect, structured or unstructured—to identify patterns and emerging trends.

Features

VOICE OF CUSTOMER (VoC) ANALYTICS

Go beyond surveys and focus groups to gain insights from data across every customer touch point, including call center recordings, chats, emails, and social media chatter.

SPEECH ANALYTICS

Automatically organize and understand customer conversations to take advantage of the rich insights in call recordings.

CROSS-CHANNEL ANALYTICS

Understand customer responses in the context of the experiences that led to those responses through cross-channel analytics.

CUSTOMER FEEDBACK ANALYTICS

Understand the comments in verbatim survey responses and other direct feedback, and sort them by concepts.

SOCIAL MEDIA ANALYTICS

Aggregate data from hundreds of social media data sources to automatically identify emerging trends and prevailing sentiments to inform appropriate actions and responses.

AUTOMATIC SCORING

Leverage flexible agent and customer behavior scoring models to define and calibrate interaction outcomes most relevant to your business context.

Download additional OpenText Explore brochures and materials.

OpenText Qfiniti Explore - Solution Overview

Solution Briefs

OpenText Qfiniti Explore - Solution Overview

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