OpenText Qfiniti

Transform your contact center performance
OpenText Qfiniti

OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers.

Features

Intelligent workforce optimization

Improve contact center performance with highly integrated multichannel interaction analytics and real-time, automated agent guidance.

Multichannel analytics

Gain customer and workforce insight across all interactions, including call, chat, and social media.

Integrated modular framework

Deliver true quality performance and streamline onboarding with a highly integrated modular WFO product suite.

Centralized evaluation and analysis

Drive front- and back-office contact center performance across all customer touch points.

Compliance

Maintain unprecedented levels of regulatory and process compliance for email, IM, chat, and audio recordings.

Scalability

Meet the massive scalability and performance requirements of today’s data-rich, multichannel contact centers.

All channels
Email, chat, social, phone

HSN increases
customer care center
efficiency with OpenText Qfiniti

SEE HOW HSN DID IT

Discover the complete OpenText Qfiniti modular suite

Download additional Qfiniti brochures and materials.

OpenText Qfiniti - Solution Overview

Solution Briefs

OpenText Qfiniti - Solution Overview

654.6 KB | Download pdf

OpenText Qfiniti Autoscore - Product Overview

Product Briefs

OpenText Qfiniti Autoscore - Product Overview

569.9 KB | Download pdf

OpenText Qfiniti Managed Services - Solution Overview

Solution Briefs

OpenText Qfiniti Managed Services - Solution Overview

523 KB | Download pdf

OpenText Qfiniti Explore - Solution Overview

Solution Briefs

OpenText Qfiniti Explore - Solution Overview

541.2 KB | Download pdf

OpenText Qfiniti Expert - Product Overview

Solution Briefs

OpenText Qfiniti Expert - Product Overview

420.6 KB | Download pdf

OpenText Qfiniti Advise - Product Overview

Product Briefs

OpenText Qfiniti Advise - Product Overview

265.5 KB | Download pdf

OpenText Qfiniti Survey - Product Overview

Product Briefs

OpenText Qfiniti Survey - Product Overview

386.2 KB | Download pdf

OpenText Qfiniti Ice - Product Overview

Product Briefs

OpenText Qfiniti Ice - Product Overview

191.5 KB | Download pdf

OpenText Qfiniti Optimize - Product Overview

Product Briefs

OpenText Qfiniti Optimize - Product Overview

461.4 KB | Download pdf

OpenText Qfiniti Observe - Product Overview

Product Briefs

OpenText Qfiniti Observe - Product Overview

238.6 KB | Download pdf

OpenText Qfiniti Workforce - Product Overview

Product Briefs

OpenText Qfiniti Workforce - Product Overview

441.3 KB | Download pdf

Workforce Optimization In The Cloud (Forrester)

Analyst Report

Workforce Optimization In The Cloud (Forrester)

1.1 MB | Download pdf

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