Today's enterprise contact centers face more conflicting priorities and expectations than ever before. OpenText Qfiniti Managed Services delivers the future of workforce optimization with software installed on a single system and managed by a dedicated OpenText operations team.
Custom-configured OpenText Qfiniti and OpenText Explore software is installed on a custom-built high-density server system, requiring up to 65% less power and 72% less rack space compared to traditional servers.
Transform one-time capital expenditures into elastic operational costs with an economical "pay-as-needed" delivery model.
Replace high cost, one-time WFO software purchases with an elastic operational expense and flexible, efficient leasing model.
The entire OpenText WFO Software product suite is available with the cost and resource elasticity of a cloud deployment—without sacrificing on-premises stability and security.
The high-density server system addresses the application delivery, hosted desktop infrastructure, and real-time data processing requirements of today’s compute-intensive contact centers.
The computing power of the smaller high-density server system footprint can outperform the servers it replaces, enabling complete OpenText WFO Software functionality for as many as 1,800 agents.
Rely on 24/7 monitoring by a dedicated expert team using advanced monitoring and diagnostic tools from a central command center.