OpenText Qfiniti

Transform your contact center performance
OpenText Qfiniti
OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers.

Features

Intelligent workforce optimization

Improve contact center performance with highly integrated multichannel interaction analytics and real-time, automated agent guidance.

Multichannel analytics

Gain customer and workforce insight across all interactions, including call, chat, and social media.

Integrated modular framework

Deliver true quality performance and streamline onboarding with a highly integrated modular WFO product suite.

Centralized evaluation and analysis

Drive front- and back-office contact center performance across all customer touch points.

Compliance

Maintain unprecedented levels of regulatory and process compliance for email, IM, chat, and audio recordings.

Scalability

Meet the massive scalability and performance requirements of today’s data-rich, multichannel contact centers.

All channels
Email, chat, social, phone

HSN increases
customer care center
efficiency with HP Qfiniti

SEE HOW HSN DID IT

Discover the complete OpenText Qfiniti modular suite

Download additional Qfiniti brochures and materials.

HP Explore - Guardian Labs Ryder Cup Case Study

Case Studies

HP Explore - Guardian Labs Ryder Cup Case Study

1.3 MB | Download pdf

Moving to next generation speech analytics - HP Qfiniti - Frost and Sullivan white paper

Analyst Report

Moving to next generation speech analytics - HP Qfiniti - Frost and Sullivan white paper

3.4 MB | Download pdf

HP Qfiniti | IT case study | HSN | HP

Case Studies

HP Qfiniti | IT case study | HSN | HP

1.2 MB | Download pdf

HP Qfiniti | IT case study | Transcom | HP

Case Studies

HP Qfiniti | IT case study | Transcom | HP

843.3 KB | Download pdf

Moving to Omni-channel customer engagement - HP Qfiniti - Frost and Sullivan white paper

Analyst Report

Moving to Omni-channel customer engagement - HP Qfiniti - Frost and Sullivan white paper

3.6 MB | Download pdf

HP WFO New position for a brand you trust - HP Qfiniti - Frost and Sullivan analyst opinio

Analyst Report

HP WFO New position for a brand you trust - HP Qfiniti - Frost and Sullivan analyst opinio

976.1 KB | Download pdf

HP WFO suite worth fresh look - HP Qfiniti - OVUM research report

Analyst Report

HP WFO suite worth fresh look - HP Qfiniti - OVUM research report

90.4 KB | Download pdf

HP Qfiniti 10 Workforce Optimization

Brochures

HP Qfiniti 10 Workforce Optimization

3.3 MB | Download pdf

HP Explore - Voice of Customer Analytics

Brochures

HP Explore - Voice of Customer Analytics

2.3 MB | Download pdf

WFO Solution On Managed Appliance

Brochures

WFO Solution On Managed Appliance

6 MB | Download pdf

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