Improve contact center performance with highly integrated multichannel interaction analytics and real-time, automated agent guidance.
Gain customer and workforce insight across all interactions, including call, chat, and social media.
Deliver true quality performance and streamline onboarding with a highly integrated modular WFO product suite.
Drive front- and back-office contact center performance across all customer touch points.
Maintain unprecedented levels of regulatory and process compliance for email, IM, chat, and audio recordings.
Meet the massive scalability and performance requirements of today’s data-rich, multichannel contact centers.
Deliver higher productivity and lower agent turnover with less customer churn.
Optimize multi-skilled forecasting, scheduling, shift bidding, intraday management, and advanced agent adherence.
Gain multiple call acquisition options, including record-on-demand and intelligent monitoring techniques, to conserve system resources.
Advanced Voice of Customer analytics
Complete WFO solution on a managed appliance
Interaction recording for quality and compliance
Intelligent muting and masking with metadata attach
Agent scheduling and forecasting
Desktop analytics and real-time agent guidance
Agent evaluation and performance analysis
Integrated customer satisfaction surveys
HP Explore - Guardian Labs Ryder Cup Case Study
1.3 MB | Download pdf
Moving to next generation speech analytics - HP Qfiniti - Frost and Sullivan white paper
3.4 MB | Download pdf
HP Qfiniti | IT case study | HSN | HP
1.2 MB | Download pdf
HP Qfiniti | IT case study | Transcom | HP
843.3 KB | Download pdf
Moving to Omni-channel customer engagement - HP Qfiniti - Frost and Sullivan white paper
3.6 MB | Download pdf
HP WFO New position for a brand you trust - HP Qfiniti - Frost and Sullivan analyst opinio
976.1 KB | Download pdf
HP WFO suite worth fresh look - HP Qfiniti - OVUM research report
90.4 KB | Download pdf
HP Qfiniti 10 Workforce Optimization
3.3 MB | Download pdf
HP Explore - Voice of Customer Analytics
2.3 MB | Download pdf
WFO Solution On Managed Appliance
6 MB | Download pdf