Professional Services mapped to your business needs

Professional Services

Get expert guidance and assistance

Our Professional Services consultants are available to guide you through the process of optimizing your customer experience solutions so you can meet your unique business and growth objectives. Expert guidance and assistance is available for our entire solution portfolio, including OpenText TeamSite, OpenText Optimost, OpenText Mediabin, and OpenText Qfiniti.

With a wide array of service offerings and a practical approach, we map solutions that directly meet your business needs. Whether you need assistance on how to engage customers, or solving critical problems and maximizing your technology investments, we can help. Our marker for success is based on your ability to achieve unrivaled results.

Services for every stage

Whether in the cloud, on premises, or via a hybrid solution on or off shore, our Professional Services team delivers robust services to help you meet your objectives at any stage in your customer experience journey.

Services

ADVISORY SERVICES

Innovative thought leadership drives process improvement, change enablement, transformation workshops, and consultative road mapping.

INTEGRATED SOLUTIONS

Get “best of breed,” fully integrated solutions that deliver effective and efficient business outcomes.

ADOPTION ACCELERATORS

Don’t start from scratch. Take advantage of toolkits, dashboards, and services packs from the OpenText Professional Services group to accelerate your adoption and extension of our technology.

FOUNDATION SERVICES

Choose from comprehensive service offerings that range from health checks and upgrades, to full lifecycle implementations.

Services

A GLOBAL NETWORK OF EXPERTS

Our Professional Services and our certified partners together comprise an international team of highly skilled and experienced consulting professionals.

INDUSTRY BEST PRACTICES

Leverage our breadth of best practices and industry-specific knowledge and experience, derived from a rich history of successful large-scale, enterprise technology implementations.

MANAGEMENT TO SUCCESS

We are successful only when our clients are successful. Each project is based upon mutual exploration, participation, respect, and accountability—all built upon proven operating principles across all aspects of execution.

TIERED PRICING AND METHODOLOGIES

Our pricing tiers make it simple for you to understand the expected deliverables, timeline, and infrastructure costs for each project, and we provide a clear definition of solution capabilities and implementation expectations.

PROVEN CLIENT SATISFACTION

Our dedication to customer satisfaction is reflected in our Professional Services NPS scores and overall customer success rates, which demonstrate a track record of routinely going above and beyond to ensure that our solutions exceed your expectations.